At least half a million euros disappeared from the savings of post office customers. Withdrawals that were never authorized, signatures suspected of being false and passbooks progressively emptied without the owners’ knowledge. The story comes from Rovetta, a small town in the province of Bergamo, where the director of the Italian Post Office was fired and is now under investigation. The company has launched internal checks, taken measures against the employee and announced the reimbursement of sums unduly stolen from customers who are entitled to it.
Over 150 withdrawals from husband’s account: how the money disappeared
What brought the case to light was the story of two 84-year-old spouses, who reported the disappearance of 148 thousand euros, money accumulated over a lifetime of work and through some inheritances. According to what was reconstructed from local news, the two elderly people underwent a long series of never authorized operations. Over 150 withdrawals of 600 euros were apparently made from the husband’s account, for a total of around 90 thousand euros. The wife’s booklet instead shows around twenty transactions in two years, with amounts between 2,500 and 7 thousand euros. In this case the disputed sum is 58 thousand euros.
The two pensioners claim that they never signed the withdrawal requests and that they did not even authorize the reimbursement of some postal savings bonds. The signatures present on the documents are now among the elements at the center of the investigations.
The 10 thousand euros to redo the roof and the discovery of the emptied accounts
The couple had met the director after the pandemic and had developed a relationship of trust with her. So much so that the husband had decided to transfer his own passbooks, previously kept in another branch in the area, to the Rovetta post office.
The situation changed at the beginning of 2026, when the two asked to withdraw 10 thousand euros to redo the roof of their home. According to their story, the director advised dividing the sum into four withdrawals of 2,500 euros in cash, claiming that this would avoid possible checks by the Financial Police.
After one of the deliveries, the manager even asked the pensioner to bring the money back to the office for further checks, returning it to her the following day.
At the end of May, the two spouses were summoned by some inspectors from the Italian Post Office, who had arrived from Milan to carry out checks. It was on that occasion that they discovered the long series of withdrawals recorded on their postal reports. In June they then filed a complaint with the Clusone police.
Post office director fired, investigations into at least 500 thousand euros
The internal checks led to the dismissal of the post office manager, a woman of around forty years old residing in Fino del Monte. The carabinieri of the Clusone company are investigating the matter. The total sum that would have been stolen from customers amounts, according to initial reconstructions, to at least 500 thousand euros. It has not yet been clarified how many savers are involved and whether the amount could increase as the investigations continue.
Poste Italiane announces refunds: what happens to customers’ money
Poste Italiane confirmed the employee’s dismissal and declared itself an injured party in the matter. In a note, the company states that it “is committed to guaranteeing those entitled to the reimbursement of the sums unduly stolen”. The company specified that it had taken measures against the person responsible after having discovered serious irregularities. Meanwhile, the investigation continues to reconstruct the exact extent of the alleged thefts.