It has been active since the beginning of the 2024-2025 academic year the first generative AI chatbot launched by Multiversity serving all students, with response accuracy of over 99%.
New way of studying and learning
This service, based on technology OpenAI and developed with the support of Bain & Companyoffers continuous assistance to students and is available 24 hours a day and 7 days a week. Thanks to generative AI, the platform responds in a clear and personalized way, adapting to the level and style of learning of each student and always maintaining high teaching quality.
Thanks to high accessibility standards, it guarantees a transparent, motivating and effective digital experience for everyone. The use of AI ensures user privacy and trust thanks to clear communication on data management and platform features.
The education system also for teachers
In addition to the chatbot, Multiversity is developing a cutting-edge digital education system that includes tools to improveoperational efficiency of teachers, automating administrative and teaching activities and optimizing processes to leave more space for value-added activities, such as research and direct student training.
This advanced teaching tool is explained Fabio VaccaronoCEO of Multiversity: “The platform was created with the aim of allowing students to delve deeper into the contents of the lessons by stimulating greater interactivity between teachers and students. It is establishing itself as an advanced and reliable, as well as cutting-edge, teaching tool. A significant fact: to date the chatbot has already provided around 100,000 responses“.
Vaccarono then added: “Our Group thus confirms itself as a leader in digital revolution of university education. In fact, we were pioneers, among the first in Europe, to use new technologies to support student learning to effectively combine teaching and interactive assistance to students. By the end of the year, we expect complete coverage of the contents of all courses, to allow an ever-increasing number of students and teachers to benefit from a unique service of its kind.”.
Evolutionary OpenAi technology
In the coming months, the advanced chatbot will evolve to go beyond answering student questions. He will be able to evaluate preparation through interactive questions, identifying areas for improvement and suggesting specific content to review. This approach will offer increasingly personalized teaching support, helping students to focus on fundamental concepts and optimize their learning path. The chatbot represents the first step in Multiversity’s broader digital and artificial intelligence strategy.
In this regard the words of Leah BelskyGeneral Manager of Education at OpenAI: “The scale of Multiversity’s AI integration across staff and students is truly impressive.
They were among the first to recognize the opportunities that AI offers for the education sector and are demonstrating how this transformative technology can support faculty, improve learning for students and make higher education more accessible and inclusive . We look forward to Multiversity’s next innovations in AI and how they will continue to contribute to the advancement of the education sector”