“Classic” figure in the condominiums of the past, the doorman it is today less widespread but still very present especially in great urban buildings. And although his role has evolved over time, he remains central in condominium life, so much so that he is sometimes considered a “added value” For safety, efficiency and sense of community.
Let’s see in more detail what his duties are, how any service accommodation works, and what rules do they apply to working hours, according to the national collective sector of the sector.
Duties: what does it do (and what it does not do) the goalkeeper
The goalkeeper’s duties are regulated according to the national collective work agreement for employees from buildings owners, updated periodically. The Main activities they include:
custody and vigilance of the building (accesses, safety, anomalies reporting);
withdrawal and distribution correspondence (mail, parcels);
cleaning of androni, stairs or courtyards, if foreseen by the contract;
ignition and shutdown of common systems (lights, heating) if manuals;
Opening and closing of the doors, adjustment of the entrance to visitors;
Management of daily relationships with the administrator and suppliers.
Attention: some activities only fall within If expressly envisagedlike the reception of registered letter (here is the delegation), or small technical interventions. The entry into the private apartments or the performance of personal commissions for condominiums are not tasks provided for in the contract.
Regulatory aspects
The concierge and the figure of the goalkeeper must be provided for by the condominium regulation or from one resolution of the Assembly. The goalkeeper can be taken directly by the condominium (with a national collective agreement of employees from owners of buildings, CCNL, as mentioned), or through external contract to specialized companies.
The expenses relating to the concierge (salary, contributions, possible accommodation, severance pay, cleaning costs of the premises, etc.) are considered common expenses And they divide between the condominiums based on the thousandths, unless otherwise indicated by the regulation.
Accommodation: when it is expected and what it entails
Often the goalkeeper has a service accommodationlocated in the condominium itself. This aspect has economic and regulatory value, as it is considered salary in naturetherefore contributes to the determination of the compensation; involves a constraint of stable residencethe goalkeeper must live in the accommodation; implies theobligation of availability For a maximum of 12 hours per week beyond working hours.
The availability is not active work, but willingness to intervene in case of need (e.g. lift alarm, condominium emergency). It is not paid as extraordinary but it is one contractually envisaged item.
Working hours: variations with or without accommodation
The goalkeeper’s working hours is defined by the national collective agreement and varies according to a fundamental element: the presence or not of the accommodation in the building. If the goalkeeper lives in the condominium, so he takes advantage of a service accommodation, the weekly commitment can arrive up to 48 hours distributed on Six days. If, on the other hand, it does not have accommodation, the maximum time drops to 45 hours per weekalways on six days.
In the case of part-time contractsthe weekly hours are reduced and can go, depending on the agreement, 20 to 36 hours with accommodationor from 16 to 32 hours without accommodation.
The working days They are generally placed between 7 in the morning and 8 in the evening, with a time slot that can vary from condominium to condominium: some require a presence in the morning and late afternoon (so -called “broken hours”), others prefer a continuous band in the central hours of the day. In any case, the pauses and the weekly rests are also regulated by the contract and not left to chance.
Costs and any problems
The concierge service can constitute a important item of condominium expenses: High management costs between salary, social security contributions, possible reserved apartment (with tax obligations), thirteenth, holidays, diseases. Consequently many condominiums, to contain costs, have The goalkeeper’s figure eliminatedby replacing it with private supervisory services, video intercoms, or external cleaning, or have reduced its presence.
It is important to know that if you want foil a goalkeeperit is necessary to motivate it with economic or organizational needs and follow the procedures provided for in the collective agreement. The reintegration of the service can take place with assembly resolution, but if it involves structural changes or important expenses, a qualified majority is required.
Dismissal or transformation of the concierge
The goalkeeper’s apartment can be canceled and alienated (sold), with a decision of the condominium assembly approved with at least 2/3 of the thousandths. The proceeds from the sale enter the common fund, unless otherwise resolved. It can also be converted into locata real estate units, generating an income for the condominium.
Modern evolutions: Smart and Shared Portineries
In recent years the concept of “neighborhood concierge” or digital concierge,
especially in the city like Milan, through Services shared between multiple condominiumsas management and deliveries management through intelligent locker, or apps and software that manage accesses, reports and cleaning.