In the quotodianity of many people, the so -called “are increasingly frequent”Mute phone calls“forwarded from various call center which generate more and more annoyance but also real pathologies that lead to concern and anxiety. Often one wonders, rightly, what is the meaning of that silence that can last even a few past seconds which, if you remain in line, you hear the operator’s voice or a recorded voice.
What it is about
Some responses of this phenomenon gave her the privacy guarantor in the appropriate section dedicated to the FAQs. First of all, therefore, why are they mute? Also in this case the purpose of the call center is always and in any case the commercial one even if on the other side of the handset, in the first moments, there is no interlocutor. This is a “makeup” for the use of increasingly automated systems capable of generating many more phone calls than operators “who cannot speak with the user (and the phone call remains precisely ‘changes’) until they get rid of the previous calls that the system has automatically unraveled “.
The advantages of call center
As said, in practice, each call center can decide to program Your system that forwards many more calls and much more people with a amount of work higher than their accommodation and processing capacity by taking advantage of the user remaining in line. When a phone call ends, the operator has already ready another and so on, avoiding dead times. To recognize the Guarantor, he established that each user “It can no longer be placed silently and that the system must generate a sort of environmental noise, the so -called ‘comfort noise, which may consist, for example, in background items, telephone rings, buzz “.
People’s reactions
The guarantor explains that, as emerged from thousands and thousands of reports over the past time, these mute calls often have the effect of generating anxiety, alarm and concern for their origin. “The person called are naturally led to associate this event with illegal behavior (undue controls, harassment, stalking, malinental checks aimed at the commission of any crimes, such as thefts or aggressions). Furthermore, anxiety and annoyance is also associated with frustration connected to the sense of impotence and the inability to react to the event “.
The protections for consumers
To limit this sort of daily persecution, the guarantor has established that more than three “mute calls” every one hundred “are not successful”; Within three seconds there must be the answer
of the operator; After receiving a call thus from a call center it is forbidden to receive another (obviously from the same) for at least five days; To reuse that number there must necessarily be an operator.