There is a new frontier in artificial intelligence and it is called agents to: autonomous entities capable of learning, deciding, interacting and acting with a degree of sophistication unthinkable until a few months ago. Oggi O & DS, Italian pioneer reality in the design of solutions to the public administration and businesses, founded by Giuseppe Cicconi and Massimo Trezzi, moves on this ground today. After years of investments in internal training and ethics applied to innovation, the company is ready to bet on a technology that promises to radically change the way we govern the data and build decisions. “The rhythm of innovation today is no longer measured in years but in weeks. What we can do now with agents Ai, only three months ago was not even imaginable,” says Giuseppe Cicconi, underlining the exponential speed with which the tools based on natural language are evolving. But what exactly are the agents Ai? We are not talking about simple chatbots or vocal assistants.
Smart agents are complex and dynamic systems, able to interpret input in natural language, understand objectives, collect and analyze data in real time, learn from the context and propose autonomous solutions or decisions. They move within articulated information flows, dialogue with people, with other systems and with the surrounding digital environment, until they intervene in operational, strategic or predictive processes. “They are not tools to command, but real digital collaborators capable of supporting human intelligence in real time,” continues Cicconi. And it is precisely on this principle that O & DS has structured its development roadmap, to build agents not to replace people, but to enhance them, to help them read complex phenomena, make informed decisions, improve efficiency and quality in multiple contexts.
Among the distinctive characteristics of agents Ai there is the ability to carry out articulated Task without continuous supervision, such as monitoring large databases, correlating events, detecting critical issues or simulating evolutionary scenarios. Application areas ranging from the optimization of document flows in the administrative processes to the automatic generation of personalized reports, up to the decision -making support in high variability contexts. “The agent Ai is like a collaborator who works 24 hours a day, interprets complex scenarios and suggests actions. But it is not only automation, it is the ability to generate knowledge and value in a proactive way”, explains Cicconi, highlighting how the heart of the project remains cultural before even technological. For O & DS, in fact, there is no effective technology without awareness.
For years, the company has been promoting internal training courses intended for all its collaborators, so that each project is born from a profound understanding of the functioning of the models, limits, bias and ethical responsibilities involving. A vision that has also found the bank in the recent European directives on AI Act, and O & DS is an excellent example of how it is possible to combine regulatory compliance and technological audacity. “We cannot delegate to an algorithm what we are unable to understand.
We need method, transparency and the desire to integrate these tools within human processes, not to replace them “, concludes Massimo Trezzi. Agents Ai are not a distant future, but a resource ready to revolutionize the present.